The GP Signposting Toolkit for safer, faster care navigation.
Over 200 locally governed symptoms with clear, consistent guidance your reception team can use confidently from day one.
Now part of a modular platform. Alongside symptom signposting, the Signposting Toolkit can also support practice teams with internal guidance (Practice Handbook) and step-by-step workflow support (Workflow Guidance) — all inside the same calm, governed interface.
Safer signposting
Local, clinically governed guidance that your surgery controls.
Fewer avoidable GP appointments
Clear advice helps reception and care navigation teams direct patients first time.
Faster training for new staff
Consistent wording and a familiar layout reduce the learning curve.
How it works
Set up your local guidance
Import or start from the preloaded symptom library. Agree pathways locally with your clinicians.
Reception chooses a symptom
Search or browse the symptoms. Colour-coded steps guide safe signposting and documentation.
Govern and improve over time
Use the clinical review tools to keep content up to date. Adapt pathways as your surgery changes.
What's in the platform
The Signposting Toolkit has grown into a modular platform — practices can use everything together or focus on the areas that help most.
Signposting Toolkit
The foundation of the platform
- Structured symptom guidance in plain English
- High-risk highlighting and escalation prompts
- Structured, age-aware routing for faster navigation
- Local customisation with clinical governance
Practice Handbook
Internal practice guidance
- A single source of truth for practice processes and policies
- Reduces interruptions and ad-hoc queries
- Owned and updated by the practice team
- Clear review dates and restricted editing where needed
Workflow Guidance
Step-by-step workflow support
- Visual workflows for complex or high-risk admin processes
- Helps newer staff build confidence quickly
- Reduces variation and unnecessary escalation
- Governed in the same way as core platform content
All modules share the same navigation, permissions, and governance model — so teams only learn one system.
See the Signposting Toolkit in action
Watch how reception teams search for a symptom and get clear, clinically approved guidance in seconds.
Find the right place for care
Search by symptom and we'll guide you to the appropriate service.
Sore Throat
Clinically approved guidance for reception teams
Important
If the patient has difficulty breathing, swallowing saliva, or drooling — transfer to 999 immediately.
Instructions
Ask: “How long have you had the sore throat?”
If less than 7 days, refer to Community Pharmacy via Pharmacy First.
If longer than 7 days or recurring, book a Routine GP appointment.
Hover to pause. The animation loops automatically.
Or watch the full one-minute walkthrough:
What people are saying
“I have seen a number of signposting tools and techniques in over 50 practices across the South West. This signposting tool is easy for receptionists/care navigators to use and gives clear guidance on how to direct patients appropriately.
The visuals have been tailored to allow users to find the condition they require quickly. Having useful phrases and questions, which have been developed by both clinical and non-clinical team members, allows the user to navigate the patient promptly and capture the required information for the clinician without sounding robotic or lacking in empathy.
The tool is excellent for new starters or temporary staff who are learning the practice systems and allows all users to carry out the correct booking process/urgency consistently.”
Emma Gregory
PLS Programme Facilitator & Former Practice Manager
Pricing
£0.07 per patient per year
Available to the first 10 practices to onboard.
Early adopters will also have the opportunity to share feedback and help shape future development.
What's included
Clear symptom guidance
Over 200 clinically structured symptoms, written in clear, plain English and designed for reception and care navigation teams.
Clinical governance built in
Every practice reviews and signs off its own guidance. A built-in clinical review workflow supports local approval, re-review cycles, and a clear audit trail. See FAQs.
Local customisation
Tailor wording, appointment types, and local pathways so the guidance reflects how your practice works.
Onboarding & ongoing support
Guided setup and practical support from a team who run the toolkit in a live NHS practice — helping you get up and running quickly and confidently. Support FAQs.
Optional clarity tools
Optional tools are available to help administrators improve clarity or generate suggested questions. These features can be switched off, and any generated content must be reviewed locally before use.
Future pricing will be reviewed once the early adopter phase is complete.
The platform currently includes core modules during early rollout. As additional modules and learning features are introduced, ongoing use may be priced as an optional add-on.
#1 in Devon
Highest Pharmacy First referrer — supported by consistent, safe routing using the Signposting Toolkit.
Ide Lane Surgery is now the highest referrer to Pharmacy First in Devon.
Why it works
Clear rules
Every symptom comes with simple, plain-English instructions.
Consistent outcomes
Teams make the same safe decisions — even on the busiest days.
Faster routing
Reduce delays and help patients reach the right place first time.
Improved access
Higher-quality Pharmacy First referrals and fewer unnecessary GP appointments.
What it does
Comprehensive symptom library
Over 200 symptoms pre-loaded, all standardised and editable for your practice — making the signposting tool easy to tailor.
Local customisation
Adapt shared wording to reflect your local processes and services.
Simple daily workflow
Designed for fast use at the front desk, with colour-coded urgency, plain-English instructions, and a dependable primary care workflow.
Onboarding & support
Guided setup and practical support—built by a working NHS practice team.
Choose from the shared library or add your own symptoms. Every surgery can shape the toolkit around its own services.
Built for every team member — from reception to clinical admin — with clear, consistent language and easy navigation.
Optional tools
Optional tools can help administrators improve clarity and consistency. Any suggested content is treated as draft, must be reviewed locally before use, and can be disabled at practice level. See FAQs for common questions about governance and AI.
AI instruction editor
Improve clarity and tone. Generate clearer, patient-friendly instructions — ready for review before publishing.
AI question prompts
Generate patient-friendly questions to help staff gather the information they need to follow the instructions for each symptom.
Smart symptom updates
Stay current with centrally maintained content and automatic improvements as new guidance evolves.
Daily Dose
Short, role-appropriate learning cards built from real practice workflows — designed to support confidence and consistency. Daily Dose will be offered as an optional module.
Why practices choose the Signposting Toolkit
Built and clinically governed by real GPs
Developed at Ide Lane Surgery in Exeter, used daily by real reception teams.
Fully configurable to your local pathways
Not a generic national template — every surgery keeps full local clinical sign-off.
Full audit trail of signposting activity
Complete tracking of usage, approvals, and suggestions for governance.
Onboarding and support
Guided setup and practical support — built by a working NHS practice team.
Works in the browser on any PC
No installation required — accessible from any device with a modern browser.
| Feature | Signposting Toolkit | Other Toolkits |
|---|---|---|
| Clinical Governance | Built-in clinical sign-off and audit trail | Vendor pre-approved content, limited local control. |
| Customisation | Editable symptoms, local overrides & highlight rules | Basic edits within fixed structure. |
| Technology | Built using modern, sustainable technology with secure cloud hosting. | Uses older web frameworks with limited flexibility. |
| Audit & Security | Role-based access, secure data model, no patient-identifiable information stored. | Limited role differentiation. |
| Optional tools for clarity and training | Optional AI-assisted editing and suggested questions (review before use; can be disabled) | Manual editing only. |
For further information or to discuss pricing and onboarding options, please contact contact@signpostingtool.co.uk.
Built by GPs for GPs
Developed at Ide Lane Surgery in Exeter
Used daily by reception and care navigation teams
Designed so each surgery keeps full local clinical sign-off
Ready to improve your care navigation?
Join practices across Devon already using the Signposting Toolkit for safer, faster patient routing.
Disclaimer & Governance
This toolkit is provided for informational purposes only and should not replace professional medical advice, diagnosis, or treatment. Always seek the advice of qualified health professionals with any questions you may have regarding medical conditions.
Use at your own risk: This tool is designed to assist healthcare admin teams but requires local clinical sign-off before implementation. Each practice should review and validate all guidance before use.
The developers and Ide Lane Surgery accept no responsibility for any decisions made based on the information provided by this toolkit.