Why choose us
Why choose the Signposting Toolkit?
The Signposting Toolkit is built by practising GPs to support safer, clearer care navigation for reception and care navigation teams. Here's how it's different from generic symptom lists and basic signposting tools.
- 01
Built for real GP workflows
- Developed and used in a real NHS GP surgery
- Designed around day-to-day reception and care navigation work
- Focused on safe delegation and continuity, not just “deflection”
- 02
Local clinical governance and customisation
Every instruction can be edited locally. Each surgery (or PCN) can align the toolkit with its own pathways. The practice keeps full ownership and sign-off of the content.
- Full local control over all symptom instructions
- Customise pathways to match your local services
- Clinical sign-off required before any changes go live
- 03
Safety-first design
The Signposting Toolkit is designed to support safe decision-making, not replace clinical judgement.
- High-risk symptoms are clearly flagged
- Clear “stop and check” points built into the workflow
- The toolkit supports reception teams; it doesn’t make clinical decisions
- Optional AI tools can help improve clarity of wording — any draft content must be reviewed locally before use
- 04
Designed for reception and care navigation teams
The toolkit is built specifically for non-clinical staff who need clear, consistent guidance they can use confidently.
- Plain-English instructions that anyone can follow
- Colour-coded urgency cues for quick visual scanning
- Consistent layout across symptoms for faster navigation
- Faster onboarding for new team members
- 05
Ready for multi-surgery use
The toolkit supports practices working together, whether as part of a PCN or across multiple sites.
- Works across practices or a PCN
- Each site can have its own local variants
- Shared governance with clear accountability
- 06
Audit and improvement
The toolkit provides visibility into how it’s being used, helping practices improve their care navigation over time.
- Activity is logged (what’s viewed/clicked)
- Content can be reviewed and updated over time
- Practices can see how the toolkit is being used
At a glance
Why practices choose us
Built and clinically governed by real GPs
Developed at Ide Lane Surgery in Exeter, used daily by real reception teams.
Fully configurable to your local pathways
Not a generic national template — every surgery keeps full local clinical sign-off.
Full audit trail of signposting activity
Complete tracking of usage, approvals, and suggestions for governance.
Onboarding and support
Guided setup and practical support — built by a working NHS practice team.
Works in the browser on any PC
No installation required — accessible from any device with a modern browser.
See the difference for yourself — a hands-on version of the signposting screen, no sign-up needed.
Try the demoHow we compare
The Signposting Toolkit vs other toolkits
Clinical governance
Signposting Toolkit: Built-in clinical sign-off and audit trail
Other toolkits: Vendor pre-approved content, limited local control.
Customisation
Signposting Toolkit: Editable symptoms, local overrides & highlight rules
Other toolkits: Basic edits within fixed structure.
Technology
Signposting Toolkit: Built using modern, sustainable technology with secure cloud hosting.
Other toolkits: Uses older web frameworks with limited flexibility.
Audit & security
Signposting Toolkit: Role-based access, secure data model, no patient-identifiable information stored.
Other toolkits: Limited role differentiation.
Optional tools for clarity and training
Signposting Toolkit: Optional AI-assisted editing and suggested questions (review before use; can be disabled)
Other toolkits: Manual editing only.
See how it could work in your surgery
Book a demo to see the Signposting Toolkit in action and discuss how it could support your reception and care navigation teams.
Or email contact@signpostingtool.co.uk