Why choose the Signposting Toolkit?
The Signposting Toolkit is built by practising GPs to support safer, clearer care navigation for reception and care navigation teams. Here's how it's different from generic symptom lists and basic signposting tools.
Built for real GP workflows
- Developed and used in a real NHS GP surgery
- Designed around day-to-day reception and care navigation work
- Focused on safe delegation and continuity, not just "deflection"
Local clinical governance and customisation
Every instruction can be edited locally. Each surgery (or PCN) can align the toolkit with its own pathways. The practice keeps full ownership and sign-off of the content.
- •Full local control over all symptom instructions
- •Customise pathways to match your local services
- •Clinical sign-off required before any changes go live
Safety-first design
The Signposting Toolkit is designed to support safe decision-making, not replace clinical judgement.
- High-risk symptoms are clearly flagged
- Clear "stop and check" points built into the workflow
- The toolkit supports reception teams; it doesn't make clinical decisions
- AI is used to improve clarity of wording, not to choose where patients go
Designed for reception and care navigation teams
The toolkit is built specifically for non-clinical staff who need clear, consistent guidance they can use confidently.
- Plain-English instructions that anyone can follow
- Colour-coded urgency cues for quick visual scanning
- Consistent layout across symptoms for faster navigation
- Faster onboarding for new team members
Ready for multi-surgery use
The toolkit supports practices working together, whether as part of a PCN or across multiple sites.
- Works across practices or a PCN
- Each site can have its own local variants
- Shared governance with clear accountability
Audit and improvement
The toolkit provides visibility into how it's being used, helping practices improve their care navigation over time.
- Activity is logged (what's viewed/clicked)
- Content can be reviewed and updated over time
- Practices can see how the toolkit is being used
See how it could work in your surgery
Book a demo to see the Signposting Toolkit in action and discuss how it could support your reception and care navigation teams.