The GP Signposting Toolkit for safer, faster care navigation.
Over 200 locally governed symptoms with clear, consistent guidance your reception team can use confidently from day one.
Safer signposting
Local, clinically governed guidance that your surgery controls.
Fewer avoidable GP appointments
Clear advice helps reception and care navigation teams direct patients first time.
Faster training for new staff
Consistent wording and AI-guided question prompts reduce the learning curve.
How it works
Set up your local guidance
Import or start from the preloaded symptom library. Agree pathways locally with your clinicians.
Reception chooses a symptom
Search or browse the symptoms. Colour-coded steps guide safe signposting and documentation.
Govern and improve over time
Use the clinical review tools to keep content up to date. Adapt pathways as your surgery changes.
See the Signposting Toolkit in action
A one-minute walkthrough showing how reception teams use the toolkit for triage support in real life.
#1 in Devon
Highest Pharmacy First referrer — supported by consistent, safe routing using the Signposting Toolkit.
Proven in practice — Ide Lane Surgery is now the highest referrer to Pharmacy First in Devon.
Clear rules
Every symptom comes with simple, plain-English instructions.
Consistent outcomes
Teams make the same safe decisions — even on the busiest days.
Faster routing
Reduce delays and help patients reach the right place first time.
Improved access
Higher-quality Pharmacy First referrals and fewer unnecessary GP appointments.
What it does
Comprehensive symptom library
Over 200 symptoms pre-loaded, all standardised and editable for your practice — making the signposting tool easy to tailor.
Local customisation
Adapt shared wording to reflect your local processes and services.
Simple daily workflow
Designed for fast use at the front desk, with colour-coded urgency, plain-English instructions, and a dependable primary care workflow.
Choose from the shared library or add your own symptoms. Every surgery can shape the toolkit around its own services.
Built for every team member — from reception to clinical admin — with clear, consistent language and easy navigation.
Tools that help your team work smarter
AI instruction editor
Improve clarity and tone. Generate clearer, patient-friendly instructions — ready for review before publishing.
AI question prompts
Generate patient-friendly questions to help staff gather the information they need to follow the instructions for each symptom.
Smart symptom updates
Stay current with centrally maintained content and automatic improvements as new guidance evolves.
Why practices choose the Signposting Toolkit
Built and clinically governed by real GPs
Developed at Ide Lane Surgery in Exeter, used daily by real reception teams.
Fully configurable to your local pathways
Not a generic national template — every surgery keeps full local clinical sign-off.
Full audit trail of signposting activity
Complete tracking of usage, approvals, and suggestions for governance.
AI helps with wording and clarity
Clinicians stay in control of the pathways — AI suggestions require review before publishing.
Works in the browser on any PC
No installation required — accessible from any device with a modern browser.
| Feature | Signposting Toolkit | Other Toolkits |
|---|---|---|
| Clinical Governance | Built-in clinical sign-off and audit trail | Vendor pre-approved content, limited local control. |
| Customisation | Editable symptoms, local overrides & highlight rules | Basic edits within fixed structure. |
| Technology | Built using modern, sustainable technology with secure cloud hosting. | Uses older web frameworks with limited flexibility. |
| Audit & Security | Role-based access, secure data model, no patient-identifiable information stored. | Limited role differentiation. |
| AI support for clarity and training | ✓ AI-powered instruction editor and training mode | Manual editing only. |
For further information or to discuss pricing and onboarding options, please contact contact@signpostingtool.co.uk.
Built by GPs for GPs
Developed at Ide Lane Surgery in Exeter
Used daily by reception and care navigation teams
Designed so each surgery keeps full local clinical sign-off
Disclaimer & Governance
This toolkit is provided for informational purposes only and should not replace professional medical advice, diagnosis, or treatment. Always seek the advice of qualified health professionals with any questions you may have regarding medical conditions.
Use at your own risk: This tool is designed to assist healthcare admin teams but requires local clinical sign-off before implementation. Each practice should review and validate all guidance before use.
The developers and Ide Lane Surgery accept no responsibility for any decisions made based on the information provided by this toolkit.